Submit an STR Complaint

The City of Dana Point is committed to keeping our residential neighborhoods quiet and safe. The City has spent significant time crafting policies, rules and regulations that allow short-term rentals to operate in manner which is in the best interest of our citizens. To that extent, our residents need to know that our short-term rental operators encourage their visitors to be good neighbors by adhering to the following:

Noise

Be respectful of your neighbors. No outside noise from the short-term rental shall be heard during the quite hours of 10:00 P.M to 7:00 A.M.

Parking

A maximum of two parking spaces are allowed per unit unless additional parking is approved by the City. Please utilize the driveway and/or garage parking prior to utilizing spots on the street.

Visitors

The maximum overnight occupancy shall be limited to two persons per bedroom plus two additional persons within the unit. Daytime maximum occupancy is 2.5 times the overnight occupancy but not to exceed 20 people. Please abide by the occupancy limits during your stay. More restrictive limitations can be imposed by the property owner.

Trash

Trash shall not be left stored where it is visible from the street and sidewalk. The owner of the short-term rental shall provide sufficient trash containers and will take the trash and recycling to the curb.

ENFORCEMENT

If visitors staying at a permitted short-term rental in your neighborhood are not abiding by the rules and regulations, we encourage you to do the following:

STEP 1: Contact the owner of the short-term rental and let them know that their tenants are violating the Good Neighbor Policy. STR owner/management info can be found at: STR Owner/Manager Contact List

STEP 2: Contact Code Enforcement at the City of Dana Point: (949) 248-3564

STEP 3: Contact the Short-Term Rental Hotline: (949) 373-3026

STEP 4: Contact the OC Sheriff's Department (OCSD): (949) 770-6011

Please provide a name and return phone number. All calls made to the City and OCSD will be kept confidential and your information will be treated as an anonymous complaint, however code enforcement does need a contact person to verify that a violation is occurring.